tag:blogger.com,1999:blog-1452320240014289746.comments2024-03-04T19:10:59.411+08:00Sheena V.Sheenahttp://www.blogger.com/profile/04033926317461413403noreply@blogger.comBlogger20125tag:blogger.com,1999:blog-1452320240014289746.post-16371223682799881902023-07-22T03:17:20.017+08:002023-07-22T03:17:20.017+08:00Excellent post! Concise and informative. Thanks fo...Excellent post! Concise and informative. Thanks for sharing this valuable information! <b><a href="https://wisdomteethextraction.com.au/" rel="nofollow">Wisdom Teeth Extraction</a></b>Wisdom Teeth Extractionhttps://www.blogger.com/profile/01123875675265666293noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-12774522521520516402017-08-31T15:12:26.425+08:002017-08-31T15:12:26.425+08:00Nice blogpost and thanks for sharing such useful i...Nice blogpost and thanks for sharing such useful information about aavadental. If you are interested for the Tooth Extraction then you should visit at <a href="http://aavadental.com/services/tooth-extraction/" rel="nofollow">best dentist near me</a> .I just try this and its working is awesome.<br /><br />Marry Davishttps://www.blogger.com/profile/07395760294472645082noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-5709641147906472992017-04-29T00:46:37.249+08:002017-04-29T00:46:37.249+08:00Your website is really cool and this is a inspiri... Your website is really cool and this is a inspiring article. Thank you so much.<br /><a href="http://www.parkmeadowsdental.ca" rel="nofollow">Medicine Hat Dentist</a>james brownnhttps://www.blogger.com/profile/02028427553636467260noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-85250621736049874722017-04-20T19:42:53.975+08:002017-04-20T19:42:53.975+08:00I recently came across your blog have been reading... I recently came across your blog have been reading along. I thought I would leave my first comment. I don't know what to say except that I have enjoyed reading. Nice blog. I will keep visiting this blog very often.<br /><a href="http://www.mysmilefamilydental.com/" rel="nofollow">Edmonton Dentist</a>james brownhttps://www.blogger.com/profile/07586960217816126563noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-23465404762521284942016-08-15T16:00:44.179+08:002016-08-15T16:00:44.179+08:00Hi Sheena,
Your post is really very informative. ...Hi Sheena,<br /><br />Your post is really very informative. I am looking for information on shipping of single item which is of more than S$400 (my item price is USD 381). Can you suggest me which provider should I go for my shipping?Anonymoushttps://www.blogger.com/profile/15376755312344564215noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-74742275479035174592016-03-09T05:03:46.320+08:002016-03-09T05:03:46.320+08:00Hi, MyUS.com here. We'd love to be your intern...Hi, MyUS.com here. We'd love to be your international shipping service! We pride ourselves on providing fast, reliable shipping to Singapore. <br /><br />We can get your US packages delivered to your home in as little as 2-4 days!<br /><br />With MyUS, you receive your very own MyUS address so you're able to shop the American websites you want. <br /><br />We offer FREE package consolidation (with up to 30 days free storage), free repacking, and free $100 in shipping insurance with every package. Our free package consolidation makes it really easy to save a lot when you're buying and shipping multiple items from the US. <br /><br />We hope you'll give us a try! Our members love us - we have 4.6/5 stars on Facebook (check the other competitors, they don't even turn their reviews on because they get so many negative comments about missing or late packages). <br /><br />Here's some more information if you're interested in learning more and signing up!: https://www.myus.com/benefits/ Please reach out to our customer service team. MOlsonhttps://www.blogger.com/profile/15784236106672711853noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-78956629491685500502016-02-04T23:32:04.840+08:002016-02-04T23:32:04.840+08:00You Should Have It offers you an assembly and sale...<a href="http://www.youshouldhaveit.com/" rel="nofollow">You Should Have It</a> offers you an assembly and sale of computer systems, sale of computer modules and periphery, upgrade of computer systems and modules, warranty and out of warranty services, LAN build and support, subscription service and support of computer equipment, diagnostics and professional consultations, leasing.<br />Anonymoushttps://www.blogger.com/profile/03827109977569287189noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-66675382184539510452015-08-28T03:23:24.026+08:002015-08-28T03:23:24.026+08:00There are some advantages to grocery shopping week...There are some advantages to grocery shopping weekly. When you shop weekly you have a routine of what day you shop and you can make the best use of <br />any weekly sales that are offered at your store. Also many items like milk and fresh vegetables need to be used within about a week.<br /><br /><a href="https://www.sendbams.com" rel="nofollow">grocery convenience</a>Anonymoushttps://www.blogger.com/profile/15028223182366159872noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-82609509382182769832015-06-22T12:48:37.147+08:002015-06-22T12:48:37.147+08:00This comment has been hidden from the blog.Ree.https://www.blogger.com/profile/08953171459699398727noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-75320233519494249882015-06-10T14:53:00.807+08:002015-06-10T14:53:00.807+08:00This comment has been hidden from the blog.nusrat jahanhttps://www.blogger.com/profile/16462376639831499012noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-24882021328801631682015-04-22T22:36:29.202+08:002015-04-22T22:36:29.202+08:00Oh yes, definitely gotta check out the night deliv...Oh yes, definitely gotta check out the night delivery option.<br /><br />And if you do decide to have a go at vPost, just a tip, certain cards offer free insurance on your packages so be sure to google "vPost Promo Codes" before paying.<br /><br />All the best dear!Sheenahttps://www.blogger.com/profile/04033926317461413403noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-61471436101996690572015-04-22T06:28:56.252+08:002015-04-22T06:28:56.252+08:00Part 2:
Is it fair to Vpost that I'm bringing...Part 2:<br /><br />Is it fair to Vpost that I'm bringing them down and throwing them into the same disparaging attack as their other branches? It is definitely not. However, the crux of the problem lies with how the top management handled (or the lack of) the image of the organisation. And that affects every group within the organisation itself.<br /><br />I know there are more points in my lost comment, but for the life of me, I just can't seem to recall it! I hoped my second comment provides a more useful insight than my initial comment, which was more a rant against Singpost than a useful account of forwarding services. I would also like to reiterate to your readers that conducting their own research is also important. <br /><br />To some, costs may be their differentiating factor. To others, similar to me, quality of service and a peace of mind are what makes us customers. I have easily spent more than a few hundred SGD with hopshopgo in several shipments and now default to using their services - making me a loyal customer with significant lifelong equity since online shopping is more widespread now than ever. I am sure there are more customers like me who, to any organisation, have a high customer equity and thus, a higher return on marketing. These are customers that Singpost are losing to other forwarders due to their failure in containing negative publicity or even taking steps to ensure satisfactory service recovery has been followed through.<br /><br />Again, I should try out Vpost one day to make my review more objective to be fair to Singpost (however much I dislike their normal and registered mail services - I have had several magazines simply vanish into thin air or delivered to the wrong address and my neighbours had to return it to me).<br /><br />This is what I have to impart to you, Sheena, and your readers. Please see yourselves as customers who are valuable to organisations and should thus be treated as such. I am glad you had a positive experience with Vpost, and I'm sure with the flexible night delivery hopshopgo / DHL offers, perhaps you wouldn't even have to leave your sofa during your whole online shopping experience!<br /><br />Thank you for having me as a reader of your blog, and a good day to you!<br /><br />Anonymoushttps://www.blogger.com/profile/16412369197580353802noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-58894675179513948432015-04-22T06:28:36.924+08:002015-04-22T06:28:36.924+08:00Morning Sheena!
I typed out a lengthy post earlie...Morning Sheena!<br /><br />I typed out a lengthy post earlier on... and Google redirected me to their login page and my comment was... gone. D:<br /><br />Let me try to recollect my thoughts...<br /><br />You are correct that my experience (outgoing) was not in line with the theme of your post (incoming), much less the same intra-organisational group. I hope that this comment serves as a better, more-informed post for your readers to consider.<br /><br />Some readers who require deliveries after office hours and who do not live near a POPstation may be inconvenienced. It may also be a problem for them to lug home their bulky packages especially if they are taking public transport. Yes, choosing between Vpost (who offers more self-collection options) and hopshopgo/comgateway (who uses DHL, who are in turn, more flexible with their delivery hours) is then dependent on the needs of each individual.<br /><br />I have come across your blog post about Colourpop cosmetics and Vpost as I was vacillating between Vpost or Borderlinx, who were promoting quite aggressively on Twitter at that time. I actually ended up using hopshopgo after reading numerous reviews online. Readers should not just take a anyone's word for it, mine included, and should conduct their own research and decide if a forwarder's postitive reviews can overcome their negative points.<br /><br />My issue with Singpost as a whole is that workplace theft, be it Singpost Registered, Speedpost or Vpost, or doorstep delivery and POPstation, seems to be rampant, yet management has not been taking steps (at least publicly) to assuage the... public. In my opinion, it is important for any organisation to establish a robust customer service recovery system. One negative review that appears at the top of a google search damages the hard work they put into branding their organisation. <br /><br />I initially wanted to use Vpost because of your post, but after reading some pretty horrifying accounts of Vpost, I had to look for alternatives that provided insurance at a more reasonable rate. At that point of time, I have already decided to ship over some USD1500 worth of goods from Everlane and I knew that I would not be able to stomach the loss (albeit partially since the shipments are separated). <br /><br />After sending over several shipments with hopshopgo, I had wanted to use Vpost for purchasing some Colourpop cosmetics and to try out their service. I did not do that in the end, since I had more incoming orders and I could easily tack on my Colourpop order to them and avoid paying the initial base cost of USD11+. However, to make my view of Singpost/Vpost more objective and neutral, I guess I will have to try Vpost someday, when I purchase something of a lower value - my trust for them is just not there yet. <br />Anonymoushttps://www.blogger.com/profile/16412369197580353802noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-36570543308953437472015-04-22T00:17:01.336+08:002015-04-22T00:17:01.336+08:00Hi Piggy!
Firstly, I did mention Comgateway's...Hi Piggy!<br /><br />Firstly, I did mention Comgateway's insurance policy under footnote #9 of Table 3. It's a mandatory insurance costing 1% of declared value AND shipping. If you're viewing the mobile site, it's very likely you missed out as the table/pictures are published small. I shall add a note at the start that it's best read in Desktop Version.<br /><br />Secondly, by "text in quotes", are you referring to paragraph 2 onwards? If so, that would explain a lot. I was wondering as to why are you commenting as though I'm Singpost. Hahaha. <br /><br />Just in case anyone is wondering, no I am not affiliated with vPost. Got to also add that disclaimer there.<br /><br />I have yet to use Speedpost for my overseas shipments so I can't comment on that.<br /><br />I am well aware of the horror stories posted in forums with regards to vPost however I have also read and heard happy reviews online and from friends. I personally have had to contact vPost with questions on shipping charged on my packages and so far have faced no problem.<br /><br />So it's kind of 50-50.<br /><br />Yes I agree there are aspects of each forwarder which may affect overall service delivery eg live chat for comgateway users. However to touch on each an every aspect in a blogpost would be near impossible. <br /><br />For my post, I focused mainly on cost efficiency while touching slightly on convenience. It remains true that I much prefer POPStation to the options provided by Comgateway. However, I had no idea I could contact DHL SG office to request for a night delivery. I shall have to look into that. Thanks for mentioning that!<br /><br />To remain objective, I have to point out that the issue you had was with Speedpost and not vPost. Therefore possible that each are under separate managements. One possibly better than the other. Moreover, from what I understand, your package was outgoing rather than incoming. While I empathize with the problem you faced, it isn't exactly in line with the topic written i.e. forwarding mail via vPost or Comgateway.<br /><br />However, I am still grateful you've spared the time to give fellow readers and I your input. I'm sure your experience has stirred readers who are less familiar with both forwarders to do further research before committing to either, or neither. <br /><br />Lastly, thanks for supporting my blog and my IG (I recognize your user hehe)<br /><br />x SheenaSheenahttps://www.blogger.com/profile/04033926317461413403noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-12563192669101568012015-04-21T23:05:42.440+08:002015-04-21T23:05:42.440+08:00I forgot to mention that the text in quotes was a ...I forgot to mention that the text in quotes was a comment I left on one of numerous complaints on Vpost's facebook page. I would most likely leave a similar comment on the actual Singpost CustCare page itself too.Anonymoushttps://www.blogger.com/profile/16412369197580353802noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-31359095597154102422015-04-21T23:02:57.842+08:002015-04-21T23:02:57.842+08:00Hi Sheena,
I would like to provide some additiona...Hi Sheena,<br /><br />I would like to provide some additional insight should your readers choose to take up either service. I recently bought a ton of items from Everlane, and used HopShopGo (comgateway) as my forwarder. Their customer service is efficient and professional. It helps a lot that there's also a live chat system.<br /><br />"comgateway/hopshopgo uses DHL Express. I'm not entirely sure about other DHL branches, but the customer service officers for DHL SG are friendly and extremely flexible in terms of scheduling for deliveries. I've had asked for night delivery, to the extent of having an 8 to 10 pm time slot with no issues whatsoever. You're also charged 1% of your declared value for insurance. <br /><br />I recently had to use Speedpost to exchange some items since the retailer was based in the U.S., and had the worst time dealing with Speedpost customer service. Singpost Registered, Speedpost and Vpost, I would assume, are under the same corporate umbrella and have the most horrifying customer service. <br /><br />You guys are the classic textbook example of customer service recovery gone wrong. When my package just dropped off Singpost's tracking website, I had to go through the hotline's interactive voice response. Pressing 3 and entering my valid tracking number proved to be futile since the system deemed it invalid, and there was no option for me to choose to speak to a human operator. When I pressed 1 (obviously the wrong department), halfway through the conversation, your operator gently berated me for calling for the wrong department. It's a Catch-22 situation eh, Singpost?<br /><br />I was promised a call back eons ago and have received no response at all. None. Nein. Zilch. Your operators tried pushing the responsibility to an "overseas operator" and gave me a number I couldn't call, despite trying multiple times. It was only when I googled for that number, did I realise that it was USPS' hotline. And boy, did I heave a sigh of relief, because their tracking system (actual real time tracking system, may I add) is impeccable and they are much more reliable than Singpost. Dare I submit that even the postal services in Iraq and Syria are more efficient than Singpost?<br /><br />I proceeded to Singpost CustCare's page, and my my, come October, people who celebrate Halloween should join the festivities and complaints on that page. <br /><br />To have the words "Sing" as in Singapore and "Post" as in postal services in your organisation's name is to make a mockery out of the good name of Singapore and of the actual service of delivering letters. Should a school come up with a master's programme on "How to fail at customer service recovery with the mastery of obfuscation", you guys would be the professors nonpareil. <br /><br />To Abby, I sincerely wish you all the best in securing your money back. Another guy who had his $2000+ camera vanish into thin air, had a case with 3 investigations and a CCTV clearly showing the postman NOT delivering the package to the POPstation and walking away with it, and was offered a compensation of $68 simply because the overseas sender did not insure the package. <br /><br />This is the worst example of a monopolistic industry I have ever encountered. What a shame Singapore is too small for FedEx / DHL to expand their operations in. <br /><br />This is Singpost for you, and to that, I say, what a disgrace.<br /><br />And no, don't ask for my package number or contact details anymore, because it resolves nothing."Anonymoushttps://www.blogger.com/profile/16412369197580353802noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-49402532949708009802015-03-16T16:47:25.893+08:002015-03-16T16:47:25.893+08:00This comment has been hidden from the blog.Sheenahttps://www.blogger.com/profile/04033926317461413403noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-33929032419251867272015-03-12T19:05:41.091+08:002015-03-12T19:05:41.091+08:00This comment has been hidden from the blog.Saajidahhttps://www.blogger.com/profile/01513274170258532878noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-40984378044023927672015-01-17T23:34:34.716+08:002015-01-17T23:34:34.716+08:00This comment has been hidden from the blog.Sheenahttps://www.blogger.com/profile/04033926317461413403noreply@blogger.comtag:blogger.com,1999:blog-1452320240014289746.post-41281755190504274312015-01-16T14:39:06.914+08:002015-01-16T14:39:06.914+08:00This comment has been hidden from the blog.Janhttps://www.blogger.com/profile/10238100157931684063noreply@blogger.com